Dealing with Difficult Situations
Target Audience
Board members and managers: people with responsibility for human resources.
Aim
To assist participants in being able to deal with situations that may cause anxiety, discomfort or stress.
Outline
Difficult situations are inevitable, and can occur without warning, or, in some organisations, regularly. Having a strategy prepared which helps us to respond rather than react will help both parties achieve a satisfactory (win-win) outcome. The session will be highly interactive, with group work and pairs exercises designed to enable participants maximise their learning.
Duration 9.45am – 4.00pm
Lunch will be provided.
Methodology
In-person, Carmichael Centre, Dublin 7.
The funding for the provision of these services comes from the National Training Fund administered by the Department of Further and Higher Education, Research Innovation and Science. The €10 nominal charge is by way of contribution. Participants will be asked to provide further information regarding Age Range, Gender, Employment Status, Educational Background, Role in Organisation, Organisation Activity & Size post registration.
Instructor
Dave Conway
Dave Conway has over 30 years’ experience as a trainer and manager in the education, semi-conductor and financial services sectors. He is a personal and business coach, as well as a consultant providing a range of training and facilitation services across the business spectrum.
Dave’s delivery style is highly interactive and his experience in facilitating adult learning over many years has proven itself time and time again. From team building through to people management, each course is filled with fun and challenging learning, and elicits the unique experience of the participants.
Outcomes
On completion of the course, participants will:
- Be able to identify what made a situation difficult
- Know their assertiveness style
- Have identified trigger words, body language & tone
- Have practiced at least one technique with another course participant
- Be able to devise a personal strategy that accommodates their assertiveness style.
Fees
| €10 | Nonprofit Organisation |
| €10 | Carmichael Resident Organisation |
| €10 | Statutory Organisation |
| €10 | Corporate Organisation |